Standard returns
If you receive an item that does not meet your expectations you have 15 days to return it. To do this, make an online return request from the page My Order, https://en.wordans.pt/order.
Warranty
If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please make an online return request from the page My Order https://en.wordans.pt/order, or send an email to our support team at cliente@wordans.pt with the subject "DAMAGED" and provide the information listed below.
What information do I have to provide?
When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at cliente@wordans.pt
Procedure
When the return is confirmed by our teams, we will send you a return label and a return slip by email.
You must print these two documents, stick the label and place the return slip in the package.
Return fees
Please check the presence of this return slip. If our teams cannot find this return slip at the warehouse, additional costs may be charged to you.
Regarding Business to Business transactions, all stock items that are not defective and are returned by the purchaser shall incur a restocking fee of 30% of the price plus any freight costs incurred by the seller for the return.
For reimbursement, we will subtract the price of return transport only if the items are unwanted. However, if you choose a coupon refund, we will offer you this cost of transport.
You can track your order at all times. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website. We work with the best carriers to provide you with the most efficient and fastest shipping service.
Please note, the tracking number may take a while to become available.
If you don’t find this information in your inbox please check your spam/junk folder.
Orders are processed as soon as you place them, so it's not possible to add or change items. We recommend that you to place a new order for the items you wish to add.
If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.
You can click on the button Cancel on the page My Order
The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.
The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.
The term "Processing" means our warehouse is preparing every garment you ordered to be properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will be updated with a tracking code.
*If you don’t find this information in your inbox please check your spam/junk folder.
The term "Cancelled " means that your order will not take place, normally due to the following factors:
1# You have asked to cancel your order;
2# Due to payment processing error, please check payment methods used.
3# The items could have run out of stock, in this case we will refund with a coupon code that you can deduct at any time in future orders.
If you have received a damaged item in your order, you have 15 days to return it to us. You can do a return request online from the page My Order.
Please provide us a photo of the packing slip inside the package and a clear picture of the item with its defects.
If you have any other questions, you can contact us at client@wordans.com.
Confirmation emails are sent out automatically from our system. If you haven't received one, please check your junk/ spam folder. To avoid further emails going into your junk/ spam folder, please mark our emails as safe sender or add us to your address book.